• Tel: (02) 6685 4073

Returns Policy

Returns Policy

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Returns

We do not accept returns for incorrect choice. We may at our discretion exchange item. Note: Buyer pays return shipping and item packaging must be in unused condition.

Please do not send your purchase back to the manufacturer.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@byronbaytradingcompany.com.au and we will give you details on how to send your item back to us. In the case of manufacturing defects we will need to first evaluate the item. If item arrives to you damaged you must contact us within 48hrs of delivery and we will arrange a replacement.

Shipping
To return your product, you should mail your product to: 26 Corkwood Crescent Suffolk Park, NSW Australia 2481

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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